FAQ's

1. Where is my order shipped from?

All orders to Australia and New Zealand are shipped from our distribution centre in Melbourne, Australia.
2.  How long does it take to process my order?

We aim to process & ship your order within 24 hours.
3.  How long will my order take to arrive?

Australia

Please allow approximately 2-7 business days to receive your order once it has been dispatched from our warehouse.

New Zealand

Please allow approximately 7-15 business days to receive your order once it has been dispatched from our warehouse. However, there may be some delays due to the current Covid-19 situation.
4. Which courier service do you use?

Australia


We ship with trusted couriers including CouriersPlease, Aramex, Australia Post, and TNT—always choosing the fastest and most cost-effective option for your delivery.

New Zealand

NZ orders are generally shipped via Australia Post or UPS, depending on the most efficient and reliable delivery option available.
5. How much is postage/shipping fee?

Australia

• Spend under $140

– Shipping Fees (Standard): $12
– Shipping Fees(Express Post): $40

• Spend over $140

 – Shipping Fees (Standard): Free
 – Shipping Fees(Express Post): $30

New Zealand

• Any spend

 – Shipping Fees (Standard): $40
 – Shipping Fees(Express Post): Not Available
6. Which payment methods are accepted?

You can place your online order using any of the following options:

  • All major credit cards (VISA, Mastercard, AMEX)
  • Paypal
  • Apple Pay
  • Google Pay
  • Shop Pay

We also accept Buy Now Pay Later (BNPL)

  • AfterPay
  • Zip
7. I have just completed my order, but need to change details, what do I do?

You can contact us at hello@zenvibes.com.au with your request to make any changes to your order & we can check the order status. Unfortunately, if your order has already been shipped, you will need to pay the return delivery fee if needed.
8. What is your return/ exchange policy?

Our goal is to provide a high- quality product and an outstanding customer experience. We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, item must be in the same original condition that you received it, unused and in its original packaging. To start a return, please contact us at hello@zenvibes.com.au. If your return is accepted, we’ll send return authorisation number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For all returns, the customer will need to pay the associated delivery fee.
9. How do I take care of my Cork Yoga mat?

Cork Yoga Mat

  • Cork is a naturally anti-microbial material. It eliminates odour, bacteria and germs while repelling molds & mildew. Hence it is a low maintenance self-cleaning mat and provides germ and odour free hygienic surface for years. This means that you do not need to clean this regularly. 
  • After practise, air dry before you roll & put it away. 
  • If needed, gently wipe with wet soft clean cloth with warm water. 
  • Use mild soap with water if necessary to remove stains. 
  • Do not machine wash. 
  • Avoid prolonged sun exposure. 
  • Wipe with wet towel to remove floating ink if any before first use
  • Never fold or crease your mat, roll it up loosely. 
10. What kind of printing inks do you use for your yoga mat?

Printing inks used on are mats are water based and 100% eco-friendly that are non- toxic for the skin & breathing
11. Any grip tips if my mat is slightly slippery?

Cork Mat: The cork surface increases grip when wet & is sweat friendly. If you find that your mat is a little slippery before you start your practice, you can sprinkle some water on your mat where your hand & feet go before the practice for added traction.

Microfibre Mats: Our microfibre mats come with a special anti – slip coating layer & slipping should not be a concern on these.
12. Are any trees cut down to make the cork mats?

Our cork yoga mats are made out of natural cork & rubber that are 100% plant based. These mats are free of any harsh chemicals which means that you are not breathing any toxic chemicals when in touch with the mat. The cork for the mat is harvested by stripping down the bark of the trees, which naturally regrows. No trees are cut down in the process which makes it an ideal renewable resource. Any cork material that is leftover is reused to make new products and not wasted.
13. Where are your products made?

Our products come from different places around the world. All our product is designed in Australia. The cork for yoga mats cork is sourced from Portugal. Rubber is sustainably harvested from Vietnam. All assembly, manufacturing & finishing is done in by our responsible and trusted partners in China who are SGS certified.
14. Any other questions?

Please feel free to contact us anytime on hello@zenvibes.com.au, if you have any further questions.